Troubleshooting - Revision history

NibKing at 18:49, 28 January 2020

2020-01-28T18:49:44Z

NibKing at 08:09, 22 January 2020

2020-01-22T08:09:48Z

SnapperTheTwig at 10:14, 29 March 2018

2018-03-29T10:14:22Z

SnapperTheTwig at 11:21, 18 March 2018

2018-03-18T11:21:08Z

SnapperTheTwig at 10:17, 15 March 2018

2018-03-15T10:17:12Z

SnapperTheTwig: /* How Do I Reset Graphics Settings To Default */

2018-03-14T04:34:54Z

‎How Do I Reset Graphics Settings To Default

SnapperTheTwig at 04:34, 14 March 2018

2018-03-14T04:34:38Z

SnapperTheTwig: /* Game Won't Start (Linux) */

2018-03-12T04:25:39Z

‎Game Won't Start (Linux)

SnapperTheTwig at 04:24, 12 March 2018

2018-03-12T04:24:54Z

SnapperTheTwig: Created page with "=Connection To Server has Timed Out (Singleplayer)= '''Problem:''' You try to start a singleplayer game and you get the message "connection to server has timed out". '''Expla..."

2018-03-12T04:02:40Z

Created page with "=Connection To Server has Timed Out (Singleplayer)= '''Problem:''' You try to start a singleplayer game and you get the message "connection to server has timed out". '''Expla..."

New page

=Connection To Server has Timed Out (Singleplayer)=
'''Problem:''' You try to start a singleplayer game and you get the message "connection to server has timed out".

'''Explanation:''' This has nothing to do with your internet connection. The game uses two executables {{file|vtclient.exe}} and {{file|vtserver.exe}} to work. The client renders the screen, and the server handles the actual gameplay. If this message appears then the communication between the client program and the server program have become broken.

When you start a game (either singleplayer of multiplayer) the client starts the server and connects to it. "Singleplayer" is actually just a "Multiplayer" game but with only 1 player slot and only you are allowed to log in. Because the server is run locally on your machine this means that your connection does not matter. The game does ''not'' phone home in singleplayer and does ''not'' need to access anything on the internet to play.

'''Possible Causes:'''
* AntiVirus software is blocking communication between {{file|vtclient.exe}} and {{file|vtserver.exe}} (this has been confirmed to happen with McAffee and Comodo).

* The server is hanging (it gets busy and loses the connection). After the timeout you can still find vtserver.exe running in the Task Manager

* The server is crashing (either due to a lua script error or an application error). You may get a "vtserver has stopped working" message if windows feels like displaying one

'''Work Arounds:'''
* Antivirus: Either disable it or whitelist {{file|vtclient.exe}} and {{file|vtserver.exe}}

* Server Hanging or Crashing: Email me your crash logs (find them in the {{file|Voxel Turf/logs/}} directory) (please zip everything in the folder!) to voxelturf AT gmail DOT com

=Connection To Server has Timed Out (Multiplayer)=
* First verify that the game works in singleplayer (both for the host and the joiner)

* See if you can connect to other multiplayer servers.

* If you can't connect to any of them then you my be behind a [https://en.wikipedia.org/wiki/Network_address_translation#Symmetric_NAT Symmetric NAT] and will then have to [[Port Forwarding|Set Up Port Forwarding]] to get a connection.

* Check that {{file|vtclient.exe}} and {{file|vtserver.exe}} are not blocked by windows firewall.

=Flickering Screen=
'''Problem:''' Screen flashes black when in fullscreen mode

'''Cause:''' Something is wrong with your graphics driver's V-Sync settings

'''Work Around:''' Run the game in windowed mode, or run the game in borderless fullscreen mode (use the {{file|--borderless}} [[Command Line Switches|Launch Option]])

← Older revision		Revision as of 18:49, 28 January 2020
Line 94:		Line 94:
	'''How To:''' Go to {{file\|(Voxel Turf Install Directoy)/settings}} and delete every file of the form {{file\|controls_XXXX.txt}} where XXXX are numbers (for example {{file\|controls_XXXX.txt}}).		'''How To:''' Go to {{file\|(Voxel Turf Install Directoy)/settings}} and delete every file of the form {{file\|controls_XXXX.txt}} where XXXX are numbers (for example {{file\|controls_XXXX.txt}}).

−	[[Category:~~Content~~]]	+	[[Category:Guides]]

@@ Line 1: / Line 1: @@
-=Connection To Server has Timed Out (Singleplayer)=
+==Connection To Server has Timed Out (Singleplayer)==
 '''Problem:''' You try to start a singleplayer game and you get the message "connection to server has timed out".
@@ Line 8: / Line 8: @@
 '''Possible Causes:'''
 * AntiVirus software is blocking communication between {{file|vtclient.exe}} and {{file|vtserver.exe}} (this has been confirmed to happen with McAffee and Comodo).
 * The server is hanging (it gets busy and loses the connection). After the timeout you can still find vtserver.exe running in the Task Manager
 * The server is crashing (either due to a lua script error or an application error). You may get a "vtserver has stopped working" message if windows feels like displaying one
 '''Work Arounds:'''
 * Antivirus: Either disable it or whitelist {{file|vtclient.exe}} and {{file|vtserver.exe}}
 * Server Hanging or Crashing: Email me your crash logs (find them in the {{file|Voxel Turf/logs/}} directory) (please zip everything in the folder!) to voxelturf AT gmail DOT com
-=Connection To Server has Timed Out (Multiplayer)=
+==Connection To Server has Timed Out (Multiplayer)==
 * First verify that the game works in singleplayer (both for the host and the joiner)
 * See if you can connect to other multiplayer servers.
 * If you can't connect to any of them then you my be behind a [https://en.wikipedia.org/wiki/Network_address_translation#Symmetric_NAT Symmetric NAT] and will then have to [[Port Forwarding|Set Up Port Forwarding]] to get a connection.
 * Check that {{file|vtclient.exe}} and {{file|vtserver.exe}} are not blocked by windows firewall.
-=Game Crashes On Start (vtclient.exe has stopped working, Windows)=
+==Game Crashes On Start (vtclient.exe has stopped working, Windows)==
 '''Problem:''' Game crashes when it is started.
@@ Line 34: / Line 28: @@
 '''Fix:''' Check that you are running Intel Graphics drivers. One way to check is to open the logs directory ({{file|Voxel Turf/logs/}}) and open {{file|glinfo.txt}}. If you see something like <tt>GL_VENDOR: Intel (blah)</tt> then you're running intel drivers. You can update your drivers by going to https://downloadcenter.intel.com/product/80939/Graphics-Drivers
-=Could Not Connect To Server: Version or Checksum Mismatch (Multiplayer)=
+==Could Not Connect To Server: Version or Checksum Mismatch (Multiplayer)==
 '''Problem:''' Can't join a multiplayer game due to checksum or version. You may see the error message "Connection to server refused, checksum mismatch", or "Connection to server refused, Version mismatch".
@@ Line 43: / Line 37: @@
 [[LotPacks]], texture mods and sound mods do NOT affect the checksum, players with different LotPacks, texture mods or sounds mods can play on the same servers.
-=Game Won't Start From Steam (Windows)=
+==Game Launch Issues (Steam)==
 '''Problem 1:''' Clicking "Play" on Steam does nothing
@@ Line 58: / Line 53: @@
 '''Fix:''' Try rebooting/closing and restarting steam?
-=Game Won't Start (Linux)=
+===Linux===
 '''Problem 1:''' Clicking "Play" on Steam does nothing
 '''Problem 2:''' Running vtserver does nothing
@@ Line 75: / Line 70: @@
 Try running {{file|./vtclient --steam}} or {{file|./vtserver}} from the command line in the install directory to see what errors (if any) appear.
-=I am getting like 2 FPS (AMD Graphics Cards on Linux)=
+==FPS issues (AMD Graphics Cards on Linux)==
 '''Problem:''' VERY bad framerate on AMD with shaders enabled.
@@ Line 86: / Line 81: @@
 '''Note:''' Since version 1.0.8 this has been fixed on windows.
-=Flickering Screen=
+==Flickering Screen==
 '''Problem:''' Screen flashes black when in fullscreen mode
@@ Line 93: / Line 88: @@
 '''Work Around:''' Run the game in windowed mode, or run the game in borderless fullscreen mode (use the {{file|--borderless}} [[Command Line Switches|Launch Option]])
-=How Do I Reset Graphics Settings To Default?=
+==Reset Graphics Settings To Default==
 '''How To:''' Go to {{file|(Voxel Turf Install Directoy)/settings}} and delete every file of the form {{file|video_XXX.txt}} where XXX are numbers (for example {{file|video_150.txt}}).
-=How Do I Reset Controls To Default?=
+==Reset Controls To Default==
 '''How To:''' Go to {{file|(Voxel Turf Install Directoy)/settings}} and delete every file of the form {{file|controls_XXXX.txt}} where XXXX are numbers (for example {{file|controls_XXXX.txt}}).

← Older revision		Revision as of 10:14, 29 March 2018
Line 42:		Line 42:

	[[LotPacks]], texture mods and sound mods do NOT affect the checksum, players with different LotPacks, texture mods or sounds mods can play on the same servers.		[[LotPacks]], texture mods and sound mods do NOT affect the checksum, players with different LotPacks, texture mods or sounds mods can play on the same servers.
		+
		+	=Game Won't Start From Steam (Windows)=
		+	'''Problem 1:''' Clicking "Play" on Steam does nothing
		+
		+	'''Problem 2:''' You can run vtclient.exe from the game folder and it launches, but steam can't launch it
		+
		+
		+	'''Cause:''' vtserver.exe has failed to close, making steam think the game is running even though vtclient.exe has shut down.
		+
		+	'''Fix:''' Reboot your machine, or kill vtserver.exe from task manager
		+
		+
		+	'''Cause:''' Steam is derping around
		+
		+	'''Fix:''' Try rebooting/closing and restarting steam?

	=Game Won't Start (Linux)=		=Game Won't Start (Linux)=

@@ Line 35: / Line 35: @@
 =Could Not Connect To Server: Version or Checksum Mismatch (Multiplayer)=
-'''Problem:''' Can't join a multiplayer game due to checksum or version
+'''Problem:''' Can't join a multiplayer game due to checksum or version. You may see the error message "Connection to server refused, checksum mismatch", or "Connection to server refused, Version mismatch".
 '''Cause:''' Every patch of the game has a different version. The game also computes a checksum of all the lua scripts loaded by the client (as in all files in {{file|scripts/common/}} and {{file|scripts/client}}, and any mods that add client scripts). This is to insure that both the clients and the host are in sync.

← Older revision		Revision as of 10:17, 15 March 2018
Line 79:		Line 79:

	=How Do I Reset Graphics Settings To Default?=		=How Do I Reset Graphics Settings To Default?=
−	'''How To:''' Go to {{file\|(Voxel Turf Install Directoy)/settings}} and delete every file of the form {{file\|video_XXX.txt}} where XXX are numbers (for example video_150.txt).	+	'''How To:''' Go to {{file\|(Voxel Turf Install Directoy)/settings}} and delete every file of the form {{file\|video_XXX.txt}} where XXX are numbers (for example {{file\|video_150.txt}}).
		+
		+	=How Do I Reset Controls To Default?=
		+	'''How To:''' Go to {{file\|(Voxel Turf Install Directoy)/settings}} and delete every file of the form {{file\|controls_XXXX.txt}} where XXXX are numbers (for example {{file\|controls_XXXX.txt}}).

@@ Line 78: / Line 78: @@
 '''Work Around:''' Run the game in windowed mode, or run the game in borderless fullscreen mode (use the {{file|--borderless}} [[Command Line Switches|Launch Option]])
-=How Do I Reset Graphics Settings To Default=
+=How Do I Reset Graphics Settings To Default?=
 '''How To:''' Go to {{file|(Voxel Turf Install Directoy)/settings}} and delete every file of the form {{file|video_XXX.txt}} where XXX are numbers (for example video_150.txt).

@@ Line 49: / Line 49: @@
 To install the dependencies.
-Try running {{file|vtclient --steam}} from the command line to see what errors (if any) appear.
+Try running {{file|./vtclient --steam}} or {{file|./vtserver}} from the command line in the install directory to see what errors (if any) appear.
 =I am getting like 2 FPS (AMD Graphics Cards on Linux)=

← Older revision		Revision as of 04:24, 12 March 2018
Line 27:		Line 27:
	* Check that {{file\|vtclient.exe}} and {{file\|vtserver.exe}} are not blocked by windows firewall.		* Check that {{file\|vtclient.exe}} and {{file\|vtserver.exe}} are not blocked by windows firewall.

		+	=Game Crashes On Start (vtclient.exe has stopped working, Windows)=
		+	'''Problem:''' Game crashes when it is started.
		+
		+	'''Cause:''' If you are on a laptop you may be running Intel Integrated Graphics drivers. Windows does not update these drivers by default, and old versions of these drivers are buggy and unstable.
		+
		+	'''Fix:''' Check that you are running Intel Graphics drivers. One way to check is to open the logs directory ({{file\|Voxel Turf/logs/}}) and open {{file\|glinfo.txt}}. If you see something like <tt>GL_VENDOR: Intel (blah)</tt> then you're running intel drivers. You can update your drivers by going to https://downloadcenter.intel.com/product/80939/Graphics-Drivers
		+
		+	=Game Won't Start (Linux)=
		+	'''Problem 1:''' Clicking "Play" on Steam does nothing
		+	'''Problem 2:''' Running vtserver does nothing
		+
		+	'''Cause:''' Dependencies are not installed.
		+
		+	'''Fix:''' Run:
		+	<source>
		+	sudo apt-get update
		+	sudo apt-get upgrade
		+	sudo apt-get install libsdl2-2.0-0
		+	sudo apt-get install libsdl2-net-2.0-0
		+	</source>
		+	To install the dependencies.
		+
		+	Try running {{file\|vtclient --steam}} from the command line to see what errors (if any) appear.
		+
		+	=I am getting like 2 FPS (AMD Graphics Cards on Linux)=
		+	'''Problem:''' VERY bad framerate on AMD with shaders enabled.
		+
		+	'''Cause:''' Graphics drivers not handling shaders correctly. This is confirmed to be an issue on MESA Drivers on Linux, and may happen with old AMD cards or drivers on Windows but has not been reported to happen since Voxel Turf patch 1.0.8 (September 2017).
		+
		+	'''Work Around:''' Disable shaders and restart the game
		+
		+	'''Fixes:''' Make sure your graphics drivers are up to date. On Linux try the proprietary drivers.
		+
		+	'''Note:''' Since version 1.0.8 this has been fixed on windows.

	=Flickering Screen=		=Flickering Screen=